Customer Experience Feedback: Flop or Fluency? Part One #custserv
Leaders and business owners, is everyone in your organization welcoming and collecting customer experience feedback? Where it naturally occurs? No? Here's another view.The post Customer Experience...
View ArticleSuperior Customer Experience: Feedback Fluency Part II #custserv #cx
Leaders, here are 4 critical beliefs & steps to creating superior customer experience through listening to the customer. From The People Skills Coach™.The post Superior Customer Experience:...
View ArticleSuperior Customer Experience: Are You Using the Power of Empathy? #cx
Leaders, empathy is the engine of superior customer experience! Build it into every part of your company & customers return. From The People Skills Coach™.The post Superior Customer Experience: Are...
View ArticleSuperior Customer Service: Sorry Doesn’t Mean Guilty! #peopleskills
Superior customer service doesn't include debates on whether to say we're sorry to upset customers. Replace the debate with this approach from The People Skills Coach™.The post Superior Customer...
View ArticleCustomer Experience: The Opposite of Convenience May Surprise You! #cx
To customers the opposite of convenience is not inconvenience. Can you guess how they define it? Here's the customer experience insight you need to succeed!The post Customer Experience: The Opposite of...
View ArticleCustomer Service People Skills: Leaders, Leave These Myths #custserv
Leaders, do you know what customer service people skills myths may be sidelining your business success? 2 myths in 2 min video fr The People Skills Coach™.The post Customer Service People Skills:...
View ArticleCustomers Speak: We’ll Train You on What We Want & Deserve! #custserv
Customers speak & agree on what we all want & deserve. Our stories are no cost customer service training if you listen! Fr The People Skills Coach™.The post Customers Speak: We’ll Train You on...
View ArticleThe 25 Worst Customer Service Stories to Train the Best CSRs #custserv
Business owners, leaders, and managers, use customer service stories to sharpen your teams' skills. Here's 25 fr The People Skills Coach™.The post The 25 Worst Customer Service Stories to Train the...
View ArticleCustomer Experience Big Data Retailers: Punish or Perish? #cx #custserv
Online retailers' big choice about customer experience big data -- punish or build loyalty? Read what successful retailers see as the true choice.The post Customer Experience Big Data Retailers: Punish...
View ArticleService Recovery: Go Beyond Problem Solving! #custserv #cx
Leaders, customer experience problems don't have to be loyalty fiascoes. Sharpen your company's customer service recovery w/ these critical steps.The post Service Recovery: Go Beyond Problem Solving!...
View ArticleErsatz Empowerment: The True Cost to Customer Experience #cx
Leaders, the true cost of ersatz empowerment to customer experience is far more than customer frustration. It's this threat & you can prevent it.The post Ersatz Empowerment: The True Cost to...
View ArticleBusiness Leadership: Who Are Your Customers’ Advocates? #cx #custserv
Does your business leadership produce an entire company of customer advocates? If not, your customers experience these horrible moments and likely leave.The post Business Leadership: Who Are Your...
View ArticleCustomer Experience Superstars: Their Celebratory Give & Take!
Customer experience superstars distinguish themselves in these 11 ways. Join them & wow the customers! Insight fr The People Skills Coach™ keynote.The post Customer Experience Superstars: Their...
View ArticleIrresistible Customer Experience: What Every Customer Wants #cx
Delivering an irresistible customer experience is easier than you think and worth the effort! Tips fr The People Skills Coach™.The post Irresistible Customer Experience: What Every Customer Wants #cx...
View Article11 Surefire Beliefs for Superior Customer Experience #custserv #cx
Our customer experience beliefs guide our actions. Here are 11 to deliver superior customer experience. Tips fr The People Skills Coach™. The post 11 Surefire Beliefs for Superior Customer Experience...
View ArticleEmpathy and Integrity: 5 Keys to Rebuild Customer Trust #cx
Customers dissatisfied? Did you break their trust? Use these 5 steps w/ empathy and integrity to rebuild it. From The People Skills Coach™. The post Empathy and Integrity: 5 Keys to Rebuild Customer...
View Article#PeopleSkills Success Radar: Discover Your Empathy | #leadership
People skills success: Find & unleash your empathy for leadership, teamwork, employee engagement, customer service. Guide map from The People Skills Coach™. The post #PeopleSkills Success Radar:...
View Article15 Ways to Recruit Naturally Great Customer Service Staff #cx
Recruit naturally great customer service staff by hiring these traits. Tips fr The People Skills Coach™ on how to hire friendly & retain great staff. The post 15 Ways to Recruit Naturally Great...
View ArticleDifficult Customer Moments: Free Your Mind to Give Superior Service
The very best method for dealing w/ difficult customer moments & create great customer experience. The People Skills Coach™ reveals an eternal truth. The post Difficult Customer Moments: Free Your...
View ArticleIrresistible Customer Experience Loyalty – DOs & Don’ts Part II #cx
Irresistible customer experience loyalty comes from consistency of caring not rigid procedures. DOs & Don'ts fr The People Skills Coach™. | Leadership Teamwork Customer Service! The post...
View Article