Customer Service Transparency: Remove the Shadow of Fine Print! #custserv
Sales & customer service transparency impresses w/ integrity & builds priceless trust. Remove the fine print or lose customers. Fr The People Skills Coach™. The post Customer Service...
View ArticleCustomer Service People Skills Timing: How to Sharpen Yours
How is your customer service people skills timing? Improve it with these 4 steps fr The People Skills Coach™. The post Customer Service People Skills Timing: How to Sharpen Yours appeared first on...
View ArticleRude Angry Customers: 5 Ways to Stay Calm & Caring | #Custserv #Peopleskills
Working with rude angry customers doesn't have to wear you down. It can actually be one of the best people skills learning experiences of your life. Think these 5 things for best results and to...
View ArticleSuper Customer Service People Skills: Reverse Regret | #custserv
Super customer service has little room for regret. By then customers are gone. Key service people skills to master from Kate Nasser, The People Skills Coach™. The post Super Customer Service People...
View ArticleConquer Listening Barriers: Unstick from Keywords | #peopleskills
Conquer listening barriers, esp, the hidden barrier of getting stuck on keywords. 3 steps fr The People Skills Coach™. | Leadership, Customer Service, Teamwork. The post Conquer Listening Barriers:...
View ArticleMemorable Customer Experience: Far Deeper Than a Smile | #CX
Truly memorable customer experience is not transaction; it is great interaction. The People Skills Coach™ shares memorable exp at Delta Calgary South Hotel and tips to all hotel leaders & reps on...
View ArticleCustomer Service Leaders: Remove These Morale Killers | #Leadership
Customer service leaders, are you unknowingly killing employee morale? Checklist from The People Skills Coach™ & remove these morale killers. | Leadership The post Customer Service Leaders: Remove...
View Article19 Outstanding People Skills of Best Customer Service Reps
The very best customer service reps exhibit these outstanding people skills. Checklist from Kate Nasser, The People Skills Coach™. The post 19 Outstanding People Skills of Best Customer Service Reps...
View ArticleCustomer Service Incompetence: Empathy Only For Tears
Lack of empathy for customers is customer service incompetence. Give customers empathy long before they cry or leave. Insights fr The People Skills Coach™. The post Customer Service Incompetence:...
View ArticleCustomer Experience: Loyalty Through Narcissism?
Super customer experience is achieved when you think from the customer perspective not from yours. Involve them & win their loyalty. 4 ways to win big. The post Customer Experience: Loyalty Through...
View ArticlePerky Customer Service Incompetence – Why Bother? | #cx #custserv
Perky customer service is valuable when combined w/ problem solving & action. Management & customer experience training insights fr The People Skills Coach™. The post Perky Customer Service...
View ArticleDiscover Customer Experience Moments & Details | #cx
Discover customer experience greatness not in the depths of complex strategy. Find it in moments of attitude & detail. Insights from Kate Nasser, The People Skills Coach™. The post Discover...
View ArticleStellar Customer Experience: Is Unconscious Bias Ruining Service?
Is unconscious implicit bias ruining your otherwise stellar customer experience & service? Examples and insight from Kate Nasser, The People Skills Coach™. The post Stellar Customer Experience: Is...
View ArticleThese Everyday Customer Service Actions Produce Consequential Results
Excellent customer service isn't single wows. It's everyday customer service actions creating trusted brand & great results. Kate Nasser, The People Skills Coach™. The post These Everyday Customer...
View ArticleSuper Customer Experience: Feelings Aren’t Random
Super customer service experience is about positive feelings but leaders grouse that they can't build a business on the randomness of feelings. Well customer feelings are NOT random. Look behind the...
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